System Control & Operations Overview
Real-time indicators for Maharashtra. Active session: admin@homecareonline.in
Pending Allocations & Dispatch Queue
| Booking ID | Customer & Area | Pin Code | Service | Status | Quick Allocation Action |
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Services Master Operations
Services Catalog
| Service Image | Co-Service Titles | Parent Category | Turnaround Time | Base Rate | Service Status | Actions |
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Bookings & Allocations
| ID & Customer | Area & Pin Code | Service Category | Slot Time | Assigned Service Partner | Status | Allocation Engine |
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Customer Complaints & Dispute Resolution
This page is for the resolution of issues reported by customers.
| Ticket ID & Date | Customer & Contact | Related Service & Partner | Issue Category & Details | Status | Action |
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Service Partner Directory & KYC
Manage relevant service providers by selecting state and city filters. Modify, stop, delete controls are live for unexpected situations.
| Technician Profile & Photo | Operating City & State | Primary Trade Skill | Covered Pin Codes | KYC & Clearance | Availability Status | Modify / Stop / Delete |
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City, Area & Pin Code Coverage
Manage relevant service by selecting Modify, Stop if required.
| State & City | Area Name | 6-Digit Pin Code | Active Providers | Operational Status | Toggle / Action |
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City-Wise Pricing Matrix
Manage relevant service providers by selecting state and city filters. Manage relevant service by selecting Modify, Stop if required.
| Service Name | Category | State & Target City | Custom Base Rate (₹) | Visiting Charge (₹) | Co-Service | Action (Modify / Delete) |
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Admin Management
Role-based controls: Head-Admin creates Co-Admins, and Co-Admins require Head-Admin sanction for Sub-Admins.
Head Admin
Highest authority: Full unrestricted platform controls| Admin Profile & Contact | Email Address | Scope / Jurisdiction | Account Status | Actions |
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Co-Admin (State-wise)
Supervises State territories and forwards Sub-Admin requests to Head-Admin for Approval.| Admin Profile & Contact | Email Address | State Back Office | Account Status | Confidential KYC | Modify / Block / Delete |
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Sub Admin (City-wise)
City operations: All actions require mandatory Head-Admin approval| Admin Profile & Contact | Email Address | Assigned City & State | Account Status | KYC Document | Modify / Block / Delete |
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Co-Admin Submissions & Head-Admin Sanction Queue
Any Additions, modifications etc. submitted by Co-Admins or Sub-Admins will go live only after the mandatory approval of the Head-Admin.
| Requested By | Target Module | Action Type | Proposed Changes | Approval Workflow Stage | Authorized Action |
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Approval / Rejection History
Workflow sequence is retained for review.
| Request ID | Requested By | Action | Workflow History | Final Status |
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Promo & Discount Codes Hub
This page is for creating and managing city/location-specific coupons.
| Promo Code | Discount Offer | Target City / Scope | Min Order Amount | Valid Till | Status | Actions |
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Web & Mobile Application Banners
| Banner Preview | Title & Subtitle | Placement Slot | Target Location | Target Redirect Link | Display Status | Actions |
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My Administrative Audit Trail
Confidential log of every modification and action recorded under your credential session.
| Log ID | Module / Target | Action Performed | Execution Details | State Territory | Timestamp |
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KYC Documents
Verified / Approved record